Course Details

Course Details
Course Title

Qualification: FETC Contact Centre Operations

Course Details
This qualification is geared towards enabling new and existing Contact Centre leaders with the knowledge and critical skills required to: ​ ​Identify, qualify and retain customers Meet sales targets and requirements Use statistical data to analyze call center trends, implement changes and improve performance Understand, implement and monitor service levels Guide employees to meet performance targets and standards Develop high performance teams through coaching
Contact Person
Dani Lincoln
Course Location Western Cape - Mowbray ,Cape Town
Course Venue
Start Date 05/06/2021
End Date 04/06/2022
Course Capacity 30
Available Seats 30


Course Skills


Roles
Research agent

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