Course Details

Course Details
Course Title

Qualification: National Diploma in Contact Centre Management

Course Details
This qualification empowers Contact Centre Managers to strategically lead their Contact Centre Operation into the future. Through practical application we will enable you to: Develop and plan contact centre operations. Develop and maintain a client database. Manage areas of customer service impact and implement incentive strategies. Interpret statistical data and reports. Measure and monitor service levels and quality. Develop and maintain cohesive teams in a diverse working environment.
Contact Person
Dani Lincoln
Course Location Western Cape - Mowbray ,Cape Town
Course Venue
Start Date 27/11/2021
End Date 25/11/2023
Course Capacity 30
Available Seats 30


Course Skills


Roles
Field Marketing Agent

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