Course Details

Course Details
Course Title	Qualification: National Diploma in Contact Centre Management
Course Details	Now Available ONLINE ND: Contact Centre Management Embark on a journey of transformation and learn to navigate the dynamism of the Contact Centre Industry by leading your Contact Centre Operation into the future, despite Artificial Intelligence.
Contact Person	Dani Lincoln
Course Location	-
Course Venue
Start Date	25/07/2020
End Date	23/07/2022
Course Capacity	30
Available Seats	30

Course Skills
Business Writing
Change Management
Compliance and process Management
Conflict Management
Critical Thinking
Cultural empathy
Decision Making
Emotional Intelligence
Ethics
Foundation Technical Skills
Industrial Relations
Influence
KPI Management
Mentoring & Coaching
Peer Mentoring
Problem Solving
Project Mangement
Relationship Management
Sales: Inbound/External
Strategic Communication
Technical Competence
Time Management

Roles
Support Professionals

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