Course Details | |
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Course Title | Qualification: National Diploma in Contact Centre Management |
Course Details | |
Contact Person | |
Course Location | |
Course Venue | |
Start Date | 25/07/2020 |
End Date | 23/07/2022 |
Course Capacity | 30 |
Available Seats | 30 |
Course Skills |
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Business Writing |
Change Management |
Compliance and process Management |
Conflict Management |
Critical Thinking |
Cultural empathy |
Decision Making |
Emotional Intelligence |
Ethics |
Foundation Technical Skills |
Industrial Relations |
Influence |
KPI Management |
Mentoring & Coaching |
Peer Mentoring |
Problem Solving |
Project Mangement |
Relationship Management |
Sales: Inbound/External |
Strategic Communication |
Technical Competence |
Time Management |
Roles |
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Online Marketer |