Course Details

Course Details
Course Title

Qualification: National Diploma in Contact Centre Management

Course Details
Now Available ONLINE ND: Contact Centre Management ‚ÄčEmbark on a journey of transformation and learn to navigate the dynamism of the Contact Centre Industry by leading your Contact Centre Operation into the future, despite Artificial Intelligence.
Contact Person
Dani Lincoln
Course Location -
Course Venue
Start Date 25/07/2020
End Date 23/07/2022
Course Capacity 30
Available Seats 30

Course Skills
Business Writing
Change Management
Compliance and process Management
Conflict Management
Critical Thinking
Cultural empathy
Decision Making
Emotional Intelligence
Foundation Technical Skills
Industrial Relations
KPI Management
Mentoring & Coaching
Peer Mentoring
Problem Solving
Project Mangement
Relationship Management
Sales: Inbound/External
Strategic Communication
Technical Competence
Time Management

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