Course Details | |
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Course Title | Qualification: National Diploma in Contact Centre Management |
Course Details | |
Contact Person | |
Course Location | |
Course Venue | |
Start Date | 25/07/2020 |
End Date | 23/07/2022 |
Course Capacity | 30 |
Available Seats | 30 |
Course Skills |
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Change Management |
Change Management |
Compliance and process Management |
Compliance and process Management |
Conflict Management |
Conflict Management |
Critical Thinking |
Critical Thinking |
Decision Making |
Decision Making |
KPI Management |
KPI Management |
Mentoring & Coaching |
Mentoring & Coaching |
Peer Mentoring |
Peer Mentoring |
Problem Solving |
Problem Solving |
Relationship Management |
Relationship Management |
Strategic Communication |
Strategic Communication |
Technical Competence |
Technical Competence |
Time Management |
Time Management |
Roles |
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Research agent |