Course Details

Course Details
Course Title	Qualification: National Diploma in Contact Centre Management
Course Details	Now Available ONLINE Embark on a journey of transformation and learn to navigate the dynamism of the Contact Centre Industry by leading your Contact Centre Operation into the future, despite Artificial Intelligence.
Contact Person	Dani Lincoln
Course Location
Course Venue
Start Date	25/07/2020
End Date	23/07/2022
Course Capacity	30
Available Seats	30

Course Skills
Change Management
Change Management
Compliance and process Management
Compliance and process Management
Conflict Management
Conflict Management
Critical Thinking
Critical Thinking
Decision Making
Decision Making
KPI Management
KPI Management
Mentoring & Coaching
Mentoring & Coaching
Peer Mentoring
Peer Mentoring
Problem Solving
Problem Solving
Relationship Management
Relationship Management
Strategic Communication
Strategic Communication
Technical Competence
Technical Competence
Time Management
Time Management

Roles
Research agent

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