Course Details

Course Details
Course Title

Qualification: National Diploma in Contact Centre Management

Course Details
Now Available ONLINE Embark on a journey of transformation and learn to navigate the dynamism of the Contact Centre Industry by leading your Contact Centre Operation into the future, despite Artificial Intelligence.
Contact Person
Dani Lincoln
Course Location -
Course Venue
Start Date 25/07/2020
End Date 23/07/2022
Course Capacity 30
Available Seats 30


Course Skills
Change Management
Compliance and process Management
Conflict Management
Critical Thinking
Decision Making
KPI Management
Mentoring & Coaching
Peer Mentoring
Problem Solving
Relationship Management
Strategic Communication
Technical Competence
Time Management


Roles
Operations Professionals

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