Course Details

Course Details
Course Title

Qualification: FETC Contact Centre Operations

Course Details
Now Available ONLINE Our Contact Cent​re programmes provide Contact Cent​​re employees and leaders with the knowledge, skills and understanding required to meet and exceed business objectives through high performance. This suite facilitates the essence of having meaningful conversations that will allow Contact Cent​res to reap the rewards of agent retention, a loyal customer base and greater revenue
Contact Person
Dani Lincoln
Course Location
Course Venue
Start Date 23/07/2020
End Date 23/07/2021
Course Capacity 30
Available Seats 30


Course Skills
Conflict Management
Conflict Management
Decision Making
Decision Making
Peer Mentoring
Peer Mentoring
Problem Solving
Problem Solving
Relationship Management
Relationship Management
Technical Competence
Technical Competence
Time Management
Time Management


Roles
Online Marketer

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