Qualification: FETC Contact Centre Operations

This qualification is geared towards enabling new and existing Contact Centre leaders with the knowledge and critical skills required to: ​ ​Identify, qualify and retain customers Meet sales targets and requirements Use statistical data to analyze call center trends, implement changes and improve performance Understand, implement and monitor service levels Guide employees to meet performance targets and standards Develop high performance teams through coaching

Course Details
Contact Person
Dani Lincoln
Course Location Western Cape - Mowbray ,Cape Town
Course Venue
Start Date 20/11/2021
End Date 19/11/2022
Course Capacity 30
Available Seats 30

Roles
Research agent

Course Skills


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