Qualification: National Diploma in Contact Centre Management

This qualification empowers Contact Centre Managers to strategically lead their Contact Centre Operation into the future. Through practical application we will enable you to: Develop and plan contact centre operations. Develop and maintain a client database. Manage areas of customer service impact and implement incentive strategies. Interpret statistical data and reports. Measure and monitor service levels and quality. Develop and maintain cohesive teams in a diverse working environment.

Course Details
Contact Person
Dani Lincoln
Course Location Western Cape - Mowbray ,Cape Town
Course Venue
Start Date 27/11/2021
End Date 25/11/2023
Course Capacity 30
Available Seats 30

Roles
Field Marketing Agent

Course Skills


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