Course Details
Course Title

Understanding Customers

Course Details
Understanding Customers introduces the concepts essential to delivering good customer service. This customer-focused attitude will help your business create better relationships with its customers. When you have completed this activity you will be able to: • Understand how you can develop a better understanding of their needs • Apply techniques to build and maintain effective customer relationships. • Develop a more customer-focused attitude, both within yourself and your team • ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Client interaction, handling and education (telephonic)
Client retention
Client sales, selling skills (telephonic)
Client service (telephonic)
Knowledge of people


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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