Course Details
Course Title

Understanding Customer Service in Retail

Course Details
Understanding customer service in retail is a activity full of everything you need to know to understand how important customers are to retail outlets. It covers why customer service is important, how you can make a good impression and what to do when things go wrong. You'll find it useful whatever your situation is; whether you need to know about retail because you're looking to start your career; whether you're working towards a qualification in retail; or whether you're simply just ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Industry specific knowledge (i.e. banking, insurance)


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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