Course Details
Course Title

Taking Phone Calls

Course Details
This activity is about how to effectively use listening, body language and voice skills to control phone calls. When you have completed this activity you will be able to: • Understand how to respond to an incoming call • Be able to effectively use listening and voice skills to control calls • How to identify and communicate the options available to the customer • Be able to effectively respond to customer questions and queries in a timely manner • Ensuring that the common procedures ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Client collections (telephonic)


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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