Course Details
Course Title

Solving Customer Service Problems

Course Details
This activity is about solving customer service problems and managing customer expectations. When you have completed this activity you will be able to: • Ensuring that the service given meets the customer's needs and expectations • Maintaining and improving standards of service delivery by sharing information • How to recognise repeated problems and how sharing customer feedback can help identify and resolve potential problems • Identifying and confirming the options to resolve a ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Client interaction, handling and education (telephonic)
Client retention
Client sales, selling skills (telephonic)
Client service (telephonic)
Problem solving


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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