Course Details
Course Title

Questionnaire Design and Analysis

Course Details
In order to make informed business decisions, it's often vital that you know the views and preferences of groups of people for example, your customers, suppliers, or even fellow staff. But how can you find out what people really think? When you have completed this activity you will be able to: • Understand the purpose of questionnaires • Select a representative sample • Explain factors which contribute to optimum response rates • Design and pilot a questionnaire • Analyse the ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Analytics
Probing/Questioning


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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