Course Details
Course Title

Keeping Your Customers Happy

Course Details
This activity covers identifying your customers' needs and expectations and delivering good customer service.When you have completed this activity, you will be able to:• Understand the meaning of internal customers • Understand how to deliver customer service that meets/exceeds internal customer service expectations • Understand how to deal with internal customer service problems • Understand the meaning of external customers • Understand how to deal with customer service problems for ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Client interaction, handling and education (telephonic)
Client retention
Client sales, selling skills (telephonic)
Client service (telephonic)


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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