Course Details
Course Title

Information Awareness

Course Details
In order to communicate effectively and make the right business decisions, you need to be able to absorb information and interpret it accurately.When you have completed this activity, you will be able to:• Appreciate the importance of using physical senses to absorb data on activities and behaviours • Actively listen, and disregard distractions • Use observation and perception to gather relevant data • Recognise non-verbal cues • Interpret data to provide information to forecast ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Quality Assurance (QA)
Specific operations (policies, processes and procedures)


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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