Course Details
Course Title

Improving Your Verbal Communication Skills

Course Details
This course is about improving your verbal communication skills.When you have completed this activity, you will be able to: • Learn to listen carefully to the customer in order to provide the correct response during a conversation• Learn to compact explanations to deliver information concisely and the importance of speaking slowly and clearly• Exploring terms that should be avoided or encouraged when holding a conversation with a customer• How to adapt conversation to the type of ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Communication skills
Language proficiency: English


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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