Course Details
Course Title

Handling difficult conversations

Course Details
Overview:Being able to approach difficult conversations constructively is a crucial skill for managers. A positive outcome can mean the difference between an employee becoming engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim. Details:It could be addressing someone's behaviour or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work. Whatever the ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Workforce management


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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