Course Details
Course Title

Giving Good Customer Service

Course Details
This activity is about giving good and consistent customer service.When you complete this activity you will be able to:• Making and keeping realistic promises to customers ensuring that the customer's and organisation's needs are balanced• Recognising when customer needs or expectations have changed and ensuring customers are kept informed• Ensuring that the service given meets the customer's needs and expectations• Maintaining and improving standards of service delivery by sharing ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Client interaction, handling and education (telephonic)
Client retention
Client sales, selling skills (telephonic)
Client service (telephonic)


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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