Course Details
Course Title

Developing Your Customer Service Performance

Course Details
This course is designed to support you in gaining the skills, knowledge and understanding you require in the field Business and Administration. This course covers why developing and improving you performance is important, learning and development plans and the value of giving and receiving feedback.When you complete this activity you will be able to:• Understand how to improve own performance• Be able to agree own development needs using a learning plan• Be able to improve own performance ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Client interaction, handling and education (telephonic)
Client retention
Client sales, selling skills (telephonic)
Client service (telephonic)
Emotional intelligence
Performance coaching


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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