Course Details
Course Title

Delivering Quality

Course Details
In an increasingly competitive marketplace, organisations need to be able to deliver quality each time, every time in order to attract and retain customers.When you complete this activity you will be able to:• Explain the meaning and purpose of quality• Contribute to the management of quality• Identify relevant aspects of ISO 9000• Apply simple systems for quality control• Identify and use statistical methods as appropriate to the organisation(Duration: 3 hours)
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Quality Assurance (QA)


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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