Course Details
Course Title

Delivering Good Customer Service

Course Details
Delivering Good Customer Service is a activity full of everything you need to know to get a good basic understanding of customer service. It covers the different types of customers, the importance of good communication skills, and dealing with problems and complaints. You'll find it useful whatever your situation is; whether you need to know about customer service because you're looking to start your career; whether you're working towards a qualification in customer service; or whether you're ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Client interaction, handling and education (telephonic)
Client retention
Client sales, selling skills (telephonic)
Client service (telephonic)


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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