Course Details
Course Title

Customer Service: Understanding Customer Service - Get the Essentials

Course Details
This activity is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.When you complete this activity you will be able to:• Work with others to improve customer service• Follow their organisation's accepted customer service language• Apply customer service principles in their customer service role• Understand the principles of customer service(Duration: 2 hours)
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Client interaction, handling and education (telephonic)
Client retention
Client sales, selling skills (telephonic)
Client service (telephonic)


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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