Course Details
Course Title

Customer Service: Reflection and Development - Continuing Improvement

Course Details
This activity is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.When you complete this activity you will be able to:• Promote continuous improvement• Plan improvements in customer service based on customer feedback• Implement changes in customer service• Review changes to promote continuous improvement(Duration: 3 hours)
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Client interaction, handling and education (telephonic)
Client retention
Client sales, selling skills (telephonic)
Client service (telephonic)


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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