Course Details
Course Title

Customer Service: Promotion - The First Step to Reaching your Customers

Course Details
This activity is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.When you complete this activity you will be able to:• Use customer service as a competitive tool• Offer additional services or products• Organise support to promote use of additional services or products• Monitor the promotion of additional services or products• Understand how to organise and promote services and products to ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Client interaction, handling and education (telephonic)
Client retention
Client sales, selling skills (telephonic)
Client service (telephonic)


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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