Course Details
Course Title

Customer Service: Effective Communication - Dealing with Customers in Writing

Course Details
This activity is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.When you have completed this activity you will be able to:• Deal with customers in writing or electronically• Use written or electronic communication effectively• Plan and send an effective written or electronic communication• Handle incoming written or electronic communications effectively• Know how to deal with customers in writing or ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000

Course Competencies
Client interaction, handling and education (telephonic)
Client retention
Client sales, selling skills (telephonic)
Client service (telephonic)
Communication skills

Management Information
Quality Assurance
Team Leader/Manager
Workforce Management

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