Course Details
Course Title

Customer Service: Difficult Situations - A Guide to Dealing with Problems

Course Details
This activity is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.When you have completed this activity you will be able to:• Monitor and solve customer service problems• Solve immediate customer service problems• Identify repeated customer service problems and options for solving• Take action to avoid the repetition of customer service problems• Know and understand how to monitor and solve customer ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Client interaction, handling and education (telephonic)
Client retention
Client sales, selling skills (telephonic)
Client service (telephonic)
Problem solving


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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