Course Details
Course Title

Customer Service: Complaint Procedures - A Structure for Solutions

Course Details
This activity is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.When you have completed this activity you will be able to:• Process customer service complaints • Recognise the signs that a problem is about to produce a complaint • Deal with a complaint effectively • Know and understand how to process customer service complaints(Duration: 2 hours)
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000

Course Competencies
Client interaction, handling and education (telephonic)
Client retention
Client sales, selling skills (telephonic)
Client service (telephonic)

Management Information
Quality Assurance
Team Leader/Manager
Workforce Management

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