Course Details
Course Title

Customer Service: Building relationships - aim to exceed expectations

Course Details
This activity is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.When you have completed this activity you will be able to:• Improve the customer relationship• Improve communication with your customers• Balance the needs of your customer and your organisation• Exceed customer expectations to develop the relationship• Know and understand how to improve the customer relationship(Duration: 3 hours)
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Client interaction, handling and education (telephonic)
Client retention
Client sales, selling skills (telephonic)
Client service (telephonic)


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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