Course Details
Course Title

Customer Service

Course Details
In today's highly competitive marketplace, customer service can be the difference between success and failure for many businesses.When you have completed this activity you will be able to:• Identify the rights and expectations of customers for customer service• Agree customer service standards to meet customers' rights and expectations• Take appropriate action to respond to failures to deliver customer service to agreed standards(Duration: 2 hours)
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Client interaction, handling and education (telephonic)
Client retention
Client sales, selling skills (telephonic)
Client service (telephonic)


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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