Course Details
Course Title

Creating a Good First Impression

Course Details
This course is about giving your customers a good first impression of yourself and your organization.When you have completed this course you will be able to:• Know how to prepare for and greet customers• Understand how the way you behave affects how the customer sees you• Know how to respond appropriately to customers• Understand the ways in which you can communicate with customers(Duration: 2 hours)
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Client interaction, handling and education (telephonic)
Client retention
Client sales, selling skills (telephonic)
Client service (telephonic)
Communication skills


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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