Course Details
Course Title

Communication Process

Course Details
Communication is vital to the success of any business. When it's done right, it can result in excellent relationships with colleagues, customers and suppliers. But when it's done wrong, poor communication can have a negative effect on a business's relationships and its bottom line. This course will help employees improve the way they interact with people they work with. From understanding body language to learning active listening and questioning techniques, participants will gain a good ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Communication skills
Interpersonal skills
Specific operations (policies, processes and procedures)


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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