Course Details
Course Title

Communicating at Work

Course Details
Being able to communicate well is a desirable aspect of employability. This activity covers all types of communication, written, verbal, graphs, charts and tables, all of which are valuable skills. Whether the learner uses communication skills formally as a manager or informally to lead a small group, this activity will benefit the learner.When you have completed this activity you will be able to:• Be able to identify a customer's needs• Be able to identify appropriate customer care• ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Communication skills
Interpersonal skills


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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