Course Details
Course Title

Building Relationships with Customers

Course Details
This activity is about developing relationships and going the extra mile. Emphasis is on stressing the importance of keeping customers informed and reassured.When you have completed this activity you will be able to:• Understand the difference between an internal and an external customer• Understand standard expectations that customers have• Understand types of behaviours that will upset and impress customers• Describe customers using the appropriate customer service language• ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Client interaction, handling and education (telephonic)
Client retention
Client sales, selling skills (telephonic)
Client service (telephonic)


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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