Course Details
Course Title

Types of problem behaviour

Course Details
This online activity takes a close look at some of the most common types of problem behaviour - such as aggression, manipulation, extreme emotional responses, persistent negativity and work avoidance - and suggest effective techniques for turning those difficult people into dedicated professionals.Problem behaviour can have a huge impact on your workforce. Negative and obstructive behaviours affect our drive and our sense of wellbeing and can leave us feeling distracted and demotivated. If ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Workforce management


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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