Course Details
Course Title

Resolving Conflict

Course Details
Resolving conflict looks at conflict in the workplace, its causes and what can be done to handle it effectively. It helps managers and team leaders create a positive working environment through a range of strategies, which can be used to prevent conflict.When you have completed this activity, you will be able to:• Define conflict and its effects• Recognise why, how and where conflict might occur in the workplace• Understand a range of conflict handling styles• Describe how to handle ...Read More
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Conflict resolution


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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