Course Details
Course Title

Communication Skills

Course Details
Learners will understand how it is possible to communicate in different ways in a variety of situations. These include communicating face to face and by telephone. They will look at body language, ways of asking questions and who to ask for help in different circumstances. The activity includes real life success stories from members of the public.When you have completed this activity you will be able to:• Identify different communication skills required(Duration: 1 hour)
Start Date 01/01/2016
End Date 31/12/2016
Course Capacity 10000
Available Seats 10000


Course Competencies
Communication skills


Roles
Agent
Coach
Management Information
Quality Assurance
Team Leader/Manager
Trainer
Workforce Management

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