Course Details
Course Title

Master Class: Contact Centre Operations

Course Details
In this powerful one day seminar Rod Jones introduces and discusses many of the fundamental day-to-day issues and challenges that typically face contact centre operational managers, supervisors, team leaders and support personnel. The focus of these discussions are on Operational Best Practices and internationally recognized standards. Introduction to CRM & The Customer Experience The role of the modern contact centre: The Centreof Excellence Operational Dynamics of a modern Contact Centre ...Read More
Course Location Western Cape - Cape Town
Course Venue Harambee
Start Date 29/10/2015
End Date 29/10/2015
Course Capacity 20
Available Seats 20


Course Competencies


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