Course Details
Course Title

Master Class: Leading and coaching contact centre agents

Course Details
This Master Class is highly experiential being delivered in the PMI Connect Contact Centre using the Acclimate Contact Centre Simulator, a rich simulation environment that enables agents to undergo repeated simulations that they would typically experience in their daily role and thereby allowing for real time coaching. This unique combination of simulation together with a proven contact centre coaching method will allow participants to grapple with new skills and then groove them through real ...Read More
Course Location Western Cape - Cape Town
Course Venue Harambee
Start Date 06/10/2015
End Date 06/10/2015
Course Capacity 20
Available Seats 20


Course Competencies


Roles

Please ensure that you are logged in.